Shipping and Delivery

Where we deliver

We deliver throughout the United Kingdom, including Northern Ireland, and to the Republic of Ireland.

Delivery to other countries is not currently available through our checkout. Contact sales@vdsmetalworks.co.uk if you would like to discuss another destination.

UK delivery

Standard delivery is free on all UK orders, with no minimum spend.

Orders are sent through Royal Mail or Parcelforce. We select the service according to the parcel’s size and weight.

Republic of Ireland delivery

Orders to the Republic of Ireland are sent through An Post.

Delivery charges are:

• Smaller items, including brackets: £6.99.

• Larger items, including table legs: £9.99.

Orders containing products from both delivery groups currently combine these charges, giving a total delivery charge of £16.98.

The final delivery charge and any currency conversion are shown at checkout before payment.

Processing and dispatch

Standard orders are normally prepared and dispatched within 1–4 working days after payment, unless the product listing states otherwise.

Custom orders may take longer. We will agree the expected production time with you when confirming your requirements.

Working days are Monday to Friday, excluding public holidays.

Delivery times and tracking

Delivery to both the UK and the Republic of Ireland normally takes 2–4 working days after dispatch.

Processing time is additional to delivery time. A standard order will therefore normally arrive within 3–8 working days after payment.

These are estimates rather than guaranteed arrival dates. If your order is delayed or has not arrived within the expected period, email sales@vdsmetalworks.co.uk. We will investigate with the carrier and arrange an appropriate resolution.

Tracking details will be provided when available for the selected service.

Delivery addresses

Please check your delivery address carefully before completing your order, including the postcode or Eircode and any relevant unit or business details.

If you notice an error, contact us immediately. We will try to update the address before dispatch.

If a parcel is returned because of an incorrect or incomplete address, we will contact you to discuss redelivery or cancellation. Any additional redelivery charge will be explained and agreed before the parcel is resent. Refunds will be handled in accordance with our Returns and Refunds policy and your statutory rights.

Damaged or incorrect deliveries

If your goods arrive damaged or you receive the wrong item, contact sales@vdsmetalworks.co.uk as soon as possible, including your order number and photographs where available.

Please keep the packaging while we investigate. Reporting a problem later does not remove your statutory rights.

Contact

For delivery questions, email sales@vdsmetalworks.co.uk and include your order number if you have already ordered.

Nothing in this policy limits your statutory consumer rights.