Returns and Refunds

Cancelling a standard order

For standard products purchased online, you can cancel your order without giving a reason. Please tell us within 14 days after the day you receive your goods. You then have a further 14 days from notifying us to send them back.

To cancel or arrange a return, email sales@vdsmetalworks.co.uk, quoting your order number. You can use the cancellation form below, but this is optional; any clear statement that you wish to cancel is sufficient.

Please contact us before posting your return so we can provide instructions. Your statutory cancellation rights do not depend on us approving your request.

Returning your items

Send returns to:

VDS Metalworks LTD
Unit F, Balliniska Business Park
Balliniska Road
Londonderry
BT48 0NA
United Kingdom

You may inspect your goods as you would in a shop. We may reduce your refund to reflect a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Pack items securely to protect them during transit. Original packaging is helpful but is not required. We recommend keeping proof of postage.

For change-of-mind returns, the buyer pays the return postage. If an item is faulty, damaged on arrival, incorrect or not as described, we cover reasonable return postage costs.

Contact us if you need help arranging a return.

Custom-made and personalised products

The change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised—for example, brackets made to bespoke measurements agreed with you.

Choosing a size, colour or finish from our standard listed options does not, by itself, mean your order is excluded from cancellation.

This exception does not affect your rights if goods are faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect goods

Please inspect your order on arrival and contact sales@vdsmetalworks.co.uk as soon as possible if there is a problem. Include your order number and, where possible, photographs to help us assess it.

Reporting a problem later does not remove your statutory rights.

If goods are faulty, not as described or not fit for purpose, you may be entitled to a refund, repair or replacement. Normally, you have a short-term right to reject faulty goods within 30 days of delivery. Rights may continue after that period.

Where we are responsible for the problem, we will arrange collection or cover reasonable return delivery costs. Please contact us to agree suitable arrangements.

Refunds

For a valid change-of-mind cancellation, we will refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were supplied, we will refund within 14 days of being told you are cancelling.

If you cancel your entire order, we will also refund any standard outward delivery charge you paid. If you chose a premium delivery service, we only need to refund the cost of our standard delivery option.

UK standard delivery is free, so there is no outward delivery charge to refund for those orders.

Refunds for faulty goods will be handled within the applicable statutory deadlines, including any delivery costs you are legally entitled to recover.

Refunds are made to your original payment method unless you expressly agree otherwise. We do not charge a refund administration fee. Your bank or payment provider may take additional time to display the payment.

Sale items and exchanges

Sale items have the same statutory cancellation and faulty-goods rights as full-price products.

To change a standard product for another size or design, contact us to arrange an eligible return and place a separate order for the replacement.

Optional cancellation form

Email this form to sales@vdsmetalworks.co.uk, or post it to our return address:

I hereby give notice that I cancel my contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if submitting this form on paper):

This policy applies to consumer purchases. Nothing in this policy limits your statutory rights, including any mandatory protections applicable to customers in the Republic of Ireland.